Future-proof your business: customer service strategies for 2020 and beyond
Customers are increasingly digitally-aware, with revised levels of attention and patience. They engage with brands, products and organisations at a wholly different level and swiftly changing expectations. A tech-driven and mobile lifestyle has changed the nature and purpose of touch-points. Customer-centricity is no longer just a question of service – it is a crucial aspect of company brand.
The Customer Focus Summit is a must-attend event for all senior professionals interested in customer experience, brand management, social media, and service delivery.
Join panel discussions led by highly recognised brands. Join in with your peers on discussion groups and workshops. Enjoy case studies that will provide you with key takeaways on:
Anticipating changing customer expectations
Keeping brand loyalty alive
Developing service strategies to cater to changing consumer lifecycles
Building an effective multi-channel strategy
Designing customer-centricity into the organisation and product from the start
Delivering the right service in the right channel at the right time
Customer Focus Live is the only established international event that brings together the industry’s foremost innovators in Customer Experience. With a global footprint, the mandate of speakers at the CFL is to inspire, engage and challenge the audience to be better in a highly competitive marketplace.
The programme, carefully curated by the team of Business Reporter, highlights organisations that stand-out in their customer-centric approach, yet also features those trying to change perceptions, traditions and strategy to transform their organisation for a new customer-centric era.
The agenda features exclusive insights, case-studies and debates that decipher a constantly evolving sector. You will leave armed with actionable insights that you can implement in your organisation, ideas that will help your organisation thrive by engaging successfully with tomorrow’s customers.
Find the answers to current pressing issues including:
Having attended two “Customer Focus Lives”, the variety of speakers, topics and peer to peer discussions are useful to share ideas, learn from others and take time out to identify where next to improve our Customers Experience
~ Lucy Lowrie, Head of Customer Experience, CollectPlus