2016 Attendees | 2015 Attendees

3M United Kingdom Plc

Marketing Manager


Head of Customer Experience

Al Rayan Bank

Head of Customer Services

American Express

Global Manager - Customer Experience Strategy


Head of Customer Experience

Ashridge Business School

Guest Services Manager


Head of Customer Experience & Loyalty

Balfour Beatty

Head of Customer Experience

Baxi Heating

Head of Customer Relations

British Gas

Service Excellence Manager
Head of Customer Services
Customer Services Director, Service & Repair
Head of Smart Ops & Transformation

British Library

Customer Services Key Account Manager

Broxbourne Borough Council

Head of Business Management

BT Global Services

Director Customer Complaints & Insight
Head of Customer Innovation

Buckinghamshire County Council

Customer Experience Lead
Commercial Development Director
Head of Business Strategy and Improvement


Head of Customer Engagement & Retention

Circle Housing Russet

Head of Customer Services

CoffeeTable Media

Marketing Director


Marketing Director


Head of Customer Experience

Commercial International Life Insurance

Customer Service & Marketing Director
Head of Complaints

Devonshire Square Management

General Manager
Customer Experience Manager
Customer Experience Team

Different Money

System Director

Domestic & General

Head of Customer Journey

Environment Agency

Call Centre Head

Family Mosaic

Group Customer Services Director
Customer Care Manager

First Great Western

Head of Customer Engagement

Friends Life

Customer Experience & Customer Communications Manager

GeoPost UK

Head of Insight & Analytics

Great Little Trading Company

Head of Operations


Head of Digital

HID Global

Director Customer Experience


Global Customer Experience Manager

Ingenious Investments

Client Services Director

Jamesford Consulting


Landmark Information Group

Customer Services Team Leader

Lloyds Pharmacy Online Doctor

Customer Experience and Relationship Manager

London Borough of Sutton

Executive Head of Policy & Customer Services

Mears Group

Director of Customer & Community Success

National Rail Enquiries

Chief Executive

Nestle Purina Petcare

Head of Consumer Services


Head of Customer Service

RBS Invoice Finance

Director of Client Relations

Richmond Housing Partnership

Executive Director of Customer Services


Advice Service Manager

Royal Borough of Kingston

Service Manager


Marketing Director, UK Commercial
Insight Director

Scottish Water

Customer Strategy & Insight Manager
Customer Insight Project Leader


Contact Centre & Senior Customer Service Manager

Shropshire Council

Service Delivery & Improvement Manager

Sliderobes Group

Sales Director

Tendring District Council

Commercial Manager

The Charities Aid Foundation

Customer Experience Director

The Wesleyan

Head of Customer Service
Managing Director, Life and Pensions
Servicing Business Manager
New Business Investments Business Manager

The Wine Society

Head of Member Services


Head of Customer Experience


Domestic Country Manager, Customer Service
Domestic Content Centre Manager


Customer and Client Services Manager


Director, Group Employee Relations Management
Strategic Planning Specialist


Customer Operations Manager


Welwyn Hatfield Community Housing Trust

Head of Communications and Customer Service