Annich McIntosh

Editor, Founding Director, Loyalty Magazine, Loyalty Magazine Awards

Danny Cox

Director of Customer Support and Insights, JetBlue Airways

David Herron

Director, Customer Experience Excellence Centre, KPMG Nunwood

David Neale

Head of Contact Centres, First Utility

Dominique Seminel

Customer and Employees Digital Experience - Group Project Manager, Orange

Hazel Francis

Communications & Marketing Manager, University of Arts London

Hussain Afeef

Director of Training, Development and Quality Assurance, LUX Hotels & Resorts

Ian Macrae

Director of Consumer Policy, Ofcom

James Leech

Head of Customer Services, Home Retail Group

Jan Richards

Head of Insights and Planning, Dublin Airport

Jocelyn McConnachie

Director of Customer Experience, National Grid

Jonathan James

Head of Customer Services, Cambridge City Council

Nicola Millard

Head of Customer Insight & Futures, BT Global Services Innovation Team

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If you are a CX leader with a story to tell then we would like to hear from you. Email Alice Macklin at