Angela Rippon

Angela Rippon

Host, Broadcaster and Journalist,
Anouk Vastert 2

Anouk Vastert

Global Transformation, Digital & Marketing Director, Philips
ChristopheLanglois

Christophe Langlois

Digital & Social Media Advisor, VisibleBanking.com
Dave Appleby

Dave Appleby

Moderator and magazine ‘Agony Uncle, Call Centre Helper
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David Collins

Group Marketing Director, Great National Hotels and Resorts
Dionne Lowndes thumb

Dionne Lowndes

Strategic Lead for Customer Services and Digital, Staffordshire County Council
Julia Wolny

Dr Julia Wolny

Principal Teaching Fellow in Marketing, University of Southampton
Nicola Millard

Dr Nicola J. Millard

Head of Customer Insight & Futures, Enghouse Interactive partner, BT Global Services
Nurdilek Dalziel

Dr Nurdilek Dalziel

Lecturer, University College
Ed Parsons2

Ed Parsons

Chief Geospatial Technologist, Google
Franco.Besch

Franco Beschizza

Lecturer in Mobile Marketing and Social Media, International Business School Middlesex University
Georgina Parnell 2

Georgina Parnell

Lead Account Executive, Twitter
Georgios Kolovos thumb

Georgios Kolovos

Marketing Director, EMEA & APAC, GE Capital International
Greg Suligowski

Greg Suligowski

CMICS, Head of Customer Experience, Quality and Insight, New Charter Housing Trust Group
Hayley Lewis thumb

Hayley Lewis

Head of Communication and Engagement, London Borough of Croydon
Helen Wilson thumb

Helen Wilson

Deputy Managing Director, Ipsos MORI
Jake Smith

Jake Smith

Digital Marketing and Communications Consultant, Former Head of Digital Content, Legal & General
James glasspool

James Glasspool

Director of Strategic Marketing, VoltDelta
Jason Roberts thumbnail

Jason Roberts

Head of Knowhow Customer Contact Centre, Dixons Carphone Group
Jenny Burns

Jenny Burns

Group Communications, Brand and Social Media Director, RSA
Jill_Dean

Jill Dean

CEO, Brand Biology
Jo Causon

Jo Causon

Chief Executive, Institute of Customer Service
John Murray thumb

John Murray

Freelance Data Science Practioner and Visiting Lecturer, University of Chester
Julian Evans thumb

Julian Evans

Head of Business Development, Volcacom UK & Eire
Kathryn Chivers

Kathryn Chivers

Vice President of UK Sales Operations, Firstsource Solutions
Lilach Bullock

Lilach Bullock

Co-Founder and Director, Communications Axis
Manuela Phifani

Manuela Pifani

Head of Customer Strategy & Experience, Direct Line Group
Mark Squires

Mark Squires

Managing Director, Watermelon Research
Michael Mortenson

Michael Mortenson

Marketing & Analytics Consultant and PhD Research and Teacher, Loughborough University
Nick Peart

Michael Smith

Co-Founder Appamondo, Technology Service Provider & EMEA Zendesk Partner, Appamondo
Neil Titcomb

Neil Titcomb

Sales Director Cloud UK & I, Genesys
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Nick Peart

Marketing Director, Zendesk
Nigel Cover thumb

Nigel Cover

VP Business Services Europe, MaritzCX
Patrick Steed

Patrick Steed

Champion of Excellence, The inspireMe Group
Pete Doyle

Pete Doyle

Author of 'Think Twice Tweet Once' and Social Media Writer,
Philip Hellyer

Philip Hellyer

Senior Consultant, Philip & Finch
Philip Purdy high res

Philip Purdy

Customer and Client Services Manager, Travelzoo
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Pritesh Patel

Head of Sky Sales Centre, Sky
Stacy Adams2

Stacy Adams

Vice President of Global Marketing, Mblox
Steve Kinge

Steve Kinge

Account Director, Enghouse Interactive
Suresh Pillai

Suresh Pillai

Head of Customer Analytics and Insights, eBay
Susan Aubrey-Cound

Susan Aubrey-Cound

Independent Consultant - Brand Strategy, E-commerce, Marketing, Former Director Multichannel Development,


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If you are a CX leader with a story to tell then we would like to hear from you. Email Alice Macklin at a.macklin@lyonsdown.co.uk.